Installation of packages onto your PC, or updates to your development hardware, can involve many possible configurations. Because of this, Nintendo Dev Interface (NDI) takes steps to ensure that your installation is successful. However, certain errors may still occur and this section attempts to inform you on how to best address such issues.
In the event an error requires and you to send information to Nintendo for assistance, a logging file will be created in the Application Data directory (default location: C:\Users\<Profile>\AppData\Local\Nintendo\NDI).
An error that you may encounter is not having enough storage space available on a hard drive. Typical error messages may be similar to: "Download failed", "Install failed", and "Failed to create installation environment". If these error messages appear, you may be running out of storage space for your cache or storage space for your environment.
Solutions: Create more storage space on your storage device. Change the location of your cache folder. Change the location of your environment.
For security reasons, Nintendo ensures that only authorized users can install development packages. For this reason, you must have a correct Nintendo Developer ID and password. You can learn more about authentication at the Nintendo Developer Portal. Typical error messages may be similar to "The authentication mode provided is not valid", "Failed to set user name", "Failed to set password", or "Unable to authenticate with server".
Solution: Make sure that you have used the correct user name and password. Your company has a Company Admin who is authorized to provide user names and passwords by accessing the Nintendo Developer Portal. If you have forgotten your password, you can reset it from the Nintendo Developer Portal.
When setting up an installation, you must choose an environment. The environment consists of two parts. First select a folder on your hard drive, and the location of the folder is named the install location. The install location must be a valid folder and have enough space to hold the package files to be installed. In addition, you must give your environment an environment name. This can be any name unique to the specified install location. Typical error messages may be similar to: "Invalid location" or "Invalid name" You may also receive errors similar to the errors previously listed in the Storage Errors section.
Solution: Make sure you have a valid install location and environment name, and that you have enough space for large installs now and in the future. An environment can have as many package versions in an environment as hard disk space allows. It may be difficult to move your environment to another disk. Environment names cannot have spaces in them.
When removing an environment, if any programs in that environment are open, the environment will fail to delete properly. This can occur if a program in the environment directory is opened externally to NDI and is not closed afterward.
Solution: Close the program that is open in the environment directory, then manually delete the remaining files.
When performing a hardware update, a number of different errors can occur. There are a number of troubleshooting solutions that you can attempt.
Solution: Upon observing an error, exit NDI, then directly connect to the hardware device using the diagnostic tools provided with your SDK. For further assistance with hardware diagnostic tools, consult the documentation for your specific hardware and SDK.
If your hardware update problems persist, refer to the SDK documentation or contact Nintendo support.
NDI does not support the High Contrast Mode feature of Windows. If enabled, NDI may fail to run correctly.
Solution: Disable High Contrast Mode when using NDI.
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